Privacy Policy

1. Introduction

Race Lumina Electronics ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website race-lumina.com, make purchases, or interact with our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Account information (username, password, preferences)
• Order history and purchase details
• Customer service communications
• Marketing preferences and newsletter subscriptions

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and geographic location
• Browser type and version
• Device information (operating system, screen resolution)
• Website usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and shipping
• Customer Service: To respond to inquiries, provide technical support, and resolve issues
• Account Management: To create and maintain your account, preferences, and order history
• Marketing Communications: To send newsletters, promotional offers, and product updates (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect, prevent, and investigate fraudulent activities

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist with order fulfillment, payment processing, shipping, and website operations
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods include:

• Account Information: Until account deletion or 7 years of inactivity
• Order Records: 7 years for tax and warranty purposes
• Marketing Data: Until you unsubscribe or opt-out
• Website Analytics: 26 months for usage optimization

6. Your Rights and Choices

Under Canadian privacy law, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Withdrawal of Consent: Withdraw consent for marketing communications at any time
• Portability: Request a copy of your data in a commonly used format
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected] or +1 (416) 555-0123.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Types of cookies we use include:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Enable personalized advertising and marketing campaigns
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through our cookie banner or your browser settings. Note that disabling certain cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and employee training
• Data backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any security breaches as required by law.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Canada, including the United States, where our service providers are located. These countries may have different privacy laws than Canada. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes constitute acceptance of the updated policy.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: